Timmy's Blog

New ‘Improved’ software at the supermarket

 

10/01/2010 18:55:58

I went to the SPAR supermarket for the first time since my return today.
It provided me with a real *facepalm* moment.

At the cash register they put up a sign:

Due to the use of new software we can no longer offer cash refunds for foodcheques.

I don’t get it… is the ‘new software’ thing just an excuse or did they really
pay someone to write software which reduces customer satisfaction?

If you’re going to replace a software system, at least make sure the new
system is a real improvement. Software is supposed to make our lives easier, not harder.

To bad I didn’t get to take a look at the software to see who made it,
in any case whoever they are… as far as I’m concerned they can join the Isabel developers.

FAIL!


Tags: development | software | stupidity
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Comments:

 

On 10/01/2010 19:20:59, Bert wrote:

this is the way they have to do it, by law. A shop that lets you pay with food vouchers and returns cash for the difference isn't strictly following the law. Software at major grocery stores has correctly implemented this for years.
 

On 10/01/2010 19:21:22, Timothy wrote:

In which case they should have put that on the sign instead.
That it's required by law... instead they blame the software

 
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